We listened to your feedback
As a result, we're taking active steps to better your patient experience
At Health Nexus Launceston we carried out a patient survey (the Practice Accreditation
and Improvement Survey) and asked for your honest opinions on the service we provide. We listened to your concerns and have taken the following actions in order to
make improvements to patient care where you feel it would be most useful:
What you told us
Changes We're Making
1. Obtaining a home visit
We’ve made it easier for you to find out about home visit services by adding more information in our waiting room and on our website
2. Waiting times in the practice
We’re improving our scheduling and sending SMS updates to let you know about any delays.
3. Speaking to a Clinician on the Phone When Needed
We’re offering more telehealth consultations for non-urgent matters, so you can speak with a clinician more easily, reducing wait times.
